The transformative digital solution implemented by Reliance Infosystems for Ethio Telecom redefined their internal operations, resolving critical inefficiencies within their digital workspace and HR processes. The strategic development of a SharePoint Intranet Portal, coupled with the deployment of Microsoft Viva, significantly improved collaboration and established a robust learning environment across the organization.
A key achievement was the automation of the exit management process, which optimized the HR function by reducing processing times and errors. This pivotal project not only delivered immediate operational benefits but also laid a solid foundation for Ethio Telecom’s future innovation and efficiency, solidifying their stature in the telecommunications industry.
Understanding the Problem
Ethio Telecom, a major player in the telecommunications landscape, faced critical internal challenges that hindered its ability to operate efficiently and maintain its competitive edge. The company was grappling with outdated SharePoint functionalities which made collaboration on documents cumbersome. This was particularly problematic as it obstructed the seamless sharing of information, a fundamental requirement for a company with a vast and dynamic internal network.
The organization’s desire to foster a learning culture was also hampered by the limitations of their existing digital workspace. The absence of an integrated platform for learning and development was a barrier to the cultivation of continuous improvement and professional growth among employees.
Additionally, Ethio Telecom’s HR processes, specifically the exit management system, were beleaguered by inefficiencies. The manual and disjointed procedures not only resulted in prolonged processing times but also exposed the company to a higher rate of errors. These issues collectively led to a suboptimal experience for employees transitioning out of the company and disrupted the overall flow of HR functions.
In summary, Ethio Telecom needed to digital transform her internal processes to suit the demands of a modern, fast-paced telecommunications industry and support the company’s growth and development objectives.
How We Get The Job Done
To tackle Ethio Telecom’s multifaceted business problem, a holistic and multifunctional digital solution was deployed. This encompassed several key components:
